Shipping Policy

1. Order Processing

Orders are generally processed after payment confirmation, account approval, inventory confirmation, and any required order review.

Standard processing is typically 1 to 3 business days, excluding weekends and holidays. Larger orders, special handling, documentation requests, payment holds, preorders, backorders, or high-volume periods may require additional time.

Processing time is separate from carrier transit time.

2. Shipping Methods

Available shipping methods and charges will be shown at checkout, provided by invoice, or confirmed before shipment.

Brightline Scientific may select or change a carrier or service level when reasonably necessary to protect delivery timing, package integrity, security, or availability.

3. Packaging and Product Protection

Products are packaged using materials reasonably selected for ordinary commercial transport. Packaging may include protective pouches, cushioning, sealed product containers, labels, Brightline Lot Numbers, or documentation.

Customers should inspect the packaging, product labels, and seals immediately upon delivery.

Outer packaging does not display product claims. Product identity, strength, Brightline Lot Number, Laboratory Report Number, and a Research-Use Only (RUO) statement are applied at the vial level so the material remains identifiable if outer packaging is removed.

4. Temperature and Cold-Ship Options

Some products may have recommended storage conditions. Unless a cold-shipping service is expressly selected, paid for, and confirmed in writing, shipments are not guaranteed to remain within a specific temperature range during transit.

Where available, optional cold-shipping or temperature-controlled packaging may include insulated materials, cold packs, expedited service, or other measures. These measures are intended to reduce transit exposure but do not constitute a validated cold chain or guarantee a continuous temperature range unless expressly stated in writing.

A product’s recommended storage condition does not necessarily mean ordinary short-duration shipping exposure renders it unusable. Customers remain responsible for independently assessing suitability upon receipt.

5. Delivery Estimates

All delivery dates are estimates. Carrier delays may occur due to weather, volume, mechanical issues, routing, security screening, natural disasters, government action, labor disruptions, or other events outside Brightline Scientific’s control.

Brightline Scientific is not liable for research schedules, missed deadlines, lost opportunities, or consequential loss resulting from shipping delays.

6. Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable address.

Brightline Scientific is not responsible for loss, delay, misdelivery, return, or additional charges caused by an incorrect, incomplete, outdated, inaccessible, or unauthorized address.

Address changes requested after order submission are not guaranteed. Additional shipping fees may apply.

7. Tracking and Delivery

Tracking information will be provided when available. Customers are responsible for monitoring tracking and ensuring timely retrieval from the delivery location.

A carrier’s delivery scan, signature record, photograph, geolocation record, or other confirmation may be treated as evidence of delivery.

8. Lost, Stolen, or Damaged Shipments

Report visible shipping damage, missing contents, incorrect items, or suspected loss within 48 hours of delivery or the expected delivery date.

Include the order number and photographs of the outer package, shipping label, internal packaging, product, seal, and any visible damage. Preserve all packaging until the review is complete.

Brightline Scientific may require a carrier investigation, affidavit, police report, delivery confirmation, or additional documentation before determining whether replacement, credit, or another resolution is appropriate.

Brightline Scientific is not responsible for theft or loss occurring after confirmed delivery.

9. Returned or Refused Shipments

Orders returned because of refusal, customer unavailability, incorrect address, failed delivery attempts, unpaid fees, or other customer-related causes may be nonrefundable.

If reshipment is approved, the customer is responsible for additional shipping, handling, inspection, and replacement costs. Returned Research Materials may not be restocked or resold.

10. Domestic Shipping Only

Brightline Scientific currently ships only to eligible addresses within the United States. Brightline Scientific may restrict destinations or decline an order because of applicable law, carrier limitations, jurisdictional restrictions, compliance concerns, or operational risk.

International shipping is not offered. Customer orders do not enter international transit or customs processing.

11. Shipping Questions

Contact contact@brightlinescientific.com with the order number and subject line "Shipping Question."